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Order Status • Has my order shipped? • How do I change quantities or cancel an item in my order? • How do I track my order? • When will my order ship and what are my shipping charges? • My order never arrived. • An item is missing from my shipment. • My product is missing parts. • When will my backorder arrive? Our StuffedPoints Program • Learn about our StuffedPoints program My Account • Is my old account still valid? • How do I create an account? • How do I edit my account information? • How much is my shipping? • I forgot my password. • How do I return my product? • I received the wrong product. • What is your return policy? • When will my order ship? Pricing and Billing • Do I have to pay sales tax? • I have a question on my charges. • What are my payment choices? • I need a copy of my receipt/invoice. • When will my credit appear on my account? • When will my credit card be charged? Buyer's Guide • Do you offer free shipping? • Reasons why you should shop with us! • What if a product is listed as out of stock? • How do I buy/redeem a gift certificate? • How do I find my product? • How do I navigate the site? • How do I use a coupon?

Stuffed Animal Sizes & Selection • How do I pick the right size stuffed animal? • What are the differences between crane & retail quality? Wholesale Orders • Can I order wholesale or custom products? • Do you have a printed catalog? • Do you offer free samples? • How long does it take for a wholesale order to ship? • How many products do I need to order to get wholesale pricing? • How much does shipping cost? Toy Safety & Quality • Are stuffed animals & toys made in China safe? • Do you sell products made for babies? • What are your stuffed animals made of? Care, Cleaning & Repair Instructions • Does StuffedAnimals.com repair stuffed animals? • How do I clean my stuffed animals? Guarantees • Low Price Guarantee • Privacy Policy • Security International Shipping • Do you ship to my country? Additional Support •