Find quick answers to your questions below...
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
When will my order ship and what are my shipping charges?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
Our StuffedPoints Program
Learn about our StuffedPoints program
My Account
Is my old account still valid?
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
What are my payment choices?
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
Do you offer free shipping?
Reasons why you should shop with us!
What if a product is listed as out of stock?
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Stuffed Animal Sizes & Selection
How do I pick the right size stuffed animal?
What are the differences between crane & retail quality?
Wholesale Orders
Can I order wholesale or custom products?
Do you have a printed catalog?
Do you offer free samples?
How long does it take for a wholesale order to ship?
How many products do I need to order to get wholesale pricing?
How much does shipping cost?
Toy Safety & Quality
Are stuffed animals & toys made in China safe?
Do you sell products made for babies?
What are your stuffed animals made of?
Care, Cleaning & Repair Instructions
Does repair stuffed animals?
How do I clean my stuffed animals?
Low Price Guarantee
Privacy Policy
International Shipping
Do you ship to my country?
Additional Support