CustomPlush.com
 
Stuffed Animal Hospital
 
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My Account
Is my old account still valid?
 
Our newly redesigned website launched on May 3, 2008. If you placed an order before that date and created an account during checkout, your account information is the same as before. You can login to our new website using the same account information that you used on our old website. Please keep in mind that your old order history is no longer available. Only new order information from orders placed on the new site will be available on the new websites. However, we do have records of every order ever placed. You can always contact customer service or call us toll free at 1.888.317.9237 with questions about past orders.
 
Orders placed on our old site are still valid and are being processed separately from orders placed using our new website. If you have questions about an existing order that was placed on our old website, please contact customer service or call us toll free at 1.888.317.9237.
How do I create an account?
  1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
  Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
How much is my shipping?
  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
  Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return my product?
  Please see our Return Policy for complete details on returning an item.
I received the wrong product.
  If you feel that you have received the wrong product, please contact customer service within 24 hours of receiving the product.
What is your return policy?
  Please see our Return Policy for complete details regarding our return policy.
When will my order ship?
  Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.